Contact information

Contact Us

We’re here to help — whether you need advice choosing the right system, support with an order, or information about custom units.

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Customer Support

Email: support@capello.co
Response time: typically within 24–48 hours (working days)

To help us assist you faster, please include:

• Order number (if applicable)

• Full name

• Photos/video (for product issues or fit/hairline questions)

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Order & Shipping Enquiries

Questions about stock availability, delivery timelines, or shipping outside the UK/EU:
support@capello.co

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Custom Hair Systems

For custom quotes, specifications (base, density, colour, hairline), production timelines, and rush options:
support@capello.co

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Business / Partnerships

For collaborations, wholesale enquiries, or brand partnerships:
contact@capello.co

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Business Address

Elias Censi t/a CAPELLO
[Street Address]
[City]
[Postcode]
United Kingdom

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Fulfilment

• UK orders: shipped by CAPELLO via our UK fulfilment route

• EU orders: shipped from our fulfilment centre in Italy

(Return addresses and instructions are provided after approval to ensure correct routing for UK vs EU orders.)

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Community

Join the community for guides, routines, and support:
COMING SOON