Shipping Without Surprises
Ordering a hair system from abroad has always carried a quiet risk. Apart from the product — the parcel. A courier holds the shipment at a border facility. An email arrives asking for an import fee nobody mentioned at checkout. A delivery window described as "7 to 14 days" turns into three weeks with no tracking that updates.
For a purchase that is personal, planned, and often time-sensitive, that uncertainty is the part people remember.
We have restructured our international fulfilment to remove it. CAPELLO now ships to 57 destinations across Europe and the rest of the world through a single dedicated logistics partnership, with one price quoted at checkout and nothing added afterwards.
What actually changes
One price, quoted once. The shipping cost you see at checkout is the shipping cost. There are no fuel surcharges, remote-area supplements, or handling fees applied later.
Import VAT and duties handled upfront. For ALL the deliveries, import VAT and or TAXES are settled at the point of sale rather than collected on your doorstep. You do not receive a payment request before your parcel is released, and you are not asked to deal with a customs broker on our behalf. All deliveries are DDP (Delivery Duty Paid).
Predictable transit times. European deliveries typically arrive within two to six working days from despatch. Destinations outside Europe vary by region, and the estimate is shown before you complete your order rather than after.
Tracking that works end to end. Every shipment is tracked from collection to delivery, on one reference, without switching between carrier websites when the parcel changes hands at the border.
Where we ship
Europe (27 destinations): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
Rest of the world (30 destinations): Argentina, Australia, Bahrain, Brazil, Canada, Chile, China, Colombia, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kuwait, Malaysia, Mexico, New Zealand, Norway, Oman, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, United States.
United Kingdom orders continue to be fulfilled domestically.
If your country is not on this list, contact us before ordering.
Why this matters more for hair systems than for most products
A hair system is not a spare purchase. Most wearers run a rotation: one unit on, one in reserve. The reserve exists precisely so that a replacement is ready before the current unit reaches the end of its life. When a shipment is delayed by ten days at a customs facility, that margin disappears, and the decision stops being about quality and becomes about whatever can be obtained fastest.
Reliable transit times are not a convenience feature. They are what makes it possible to plan a replacement cycle properly, and to keep choosing the system you actually want.
The same applies to custom orders. A bespoke unit built to a scalp cast represents weeks of production. It should not spend an unpredictable amount of additional time in transit for want of a properly declared parcel.
What to expect after you order
- Confirmation. You receive an order confirmation with the despatch window for your item. Stock items and custom builds have different lead times, and both are stated clearly.
- Despatch and tracking. When your order leaves us, you receive a tracking reference that stays valid for the full journey.
- Delivery. Your parcel arrives with nothing left to pay. Packaging is plain and carries no description of the contents on the outside.
In short
- 57 international destinations, plus UK domestic fulfilment
- One shipping price, quoted at checkout, with no later additions
- EU import VAT settled upfront — nothing to pay on delivery
- Two to six working days across most of Europe
- Full end-to-end tracking on every shipment
- Discreet, unmarked outer packaging as standard
Delivery should be the least interesting part of buying a hair system. That is the standard we have built towards.
If you have a question about shipping to your country, or you need a unit to arrive by a specific date, get in touch before you order. We will tell you honestly what is possible.